Stuck on something? Tell us.
Email support@rise-alarm.app for help with Rise. Please keep passwords, verification codes, and private photos out of support messages.
Report a bug
An alarm that didn't ring, a lock that didn't lift, a crash — tell us what happened and what you expected instead.
Email a bug report →Ask a question
Not sure how something works, or want to see a feature that isn't there yet? Ask away.
Send a question →Looking for a quick answer instead? Check the FAQ.
An alarm did not ring or stop as expected
Check Rise's alarm settings and AlarmKit permission in iOS Settings. Confirm that the alarm was enabled and that the phone had power. Report the approximate time, whether the phone was locked or the app was closed, and the task and sound you selected. Use an independent backup when timing is important.
Manage, cancel, or restore a subscription
Open Rise's Manage subscription button or Apple subscription settings. Use Restore purchases in Rise if a purchase is missing. Signing out, deleting the app, or deleting your Rise account does not cancel an App Store subscription. For a refund request, use Apple's refund service.
Sign-in and password help
For an email account, use Forgot password on Rise's sign-in page. Check the email address and spam folder if a confirmation or recovery message has not arrived. For Apple or Google sign-in, manage that provider's password through its own account settings. Support will never need your password or a verification code.
Optional photo checks or permissions
You can decline optional AI photo processing and use a typing challenge. Change AI-photo consent in Rise Settings and device permissions in iOS Settings. The Privacy Policy explains the providers and retention involved.
Delete an account or make a privacy request
Use Rise → Settings → Delete account. Manage an ongoing Apple subscription separately. If you cannot access your account, or want to request access, correction, or deletion of your information, email a privacy request. We may need to verify that the account belongs to you.